The investigative team conducts preliminary fact finding and case analysis to determine if there is sufficient basis to conduct an investigation. This team, led by Performance Audit Manager Jennifer Rethwisch, includes members who have their Certified Fraud Examiner (CFE) credentials and is dedicated to investigating allegations of fraud, waste and abuse against the City.
For every case, one of the following courses of action may be taken:
- Conduct an Investigation: An investigation is conducted by our Office, or in conjunction with a City Department, for cases related to City fraud, waste or abuse. As we investigate, we may discover other issues that may be better addressed by a performance audit.
- Refer to City Department: Cases of wrongdoing that are not related to City fraud, waste or abuse but fall under the City’s jurisdiction and have merit are referred to the appropriate City Department for review.
- Refer to an Outside Agency with Jurisdiction: Allegations that do not fall under the jurisdiction of the City are referred to a county, state or federal agency for review. Examples of this include credit card, welfare, unemployment and mail fraud.
- Not Actionable: Cases are closed if they lack merit or sufficient information of wrongdoing. Because tips are typically made anonymously without the ability to communicate with the caller, we do not always obtain sufficient information to investigate. Some cases are only recommendations for audits and are not reviewed under hotline protocols.